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FAQs

Q1

A: DNA testing is for people who want peace of mind on whether they are biologically related or not. In addition, it’s for people who want to know their single genetic profile. DNA testing can also be required in legal cases such as changing of name in the birth certificate, proving filiation in embassies, and establishing familial relationship for inheritance purposes.


Q2

A: The DNA test results can only be given to the applicant or the applicant’s authorized representative. The Company shall not respond to any inquiries from anyone other than the applicant regarding information on the DNA test.


Q3

A: Your privacy and security is important to us. We do not disclose any information regarding the test results over the phone. Furthermore, all data in our systems are automatically deleted after releasing the result.



Q4

A: The test results have a maximum accuracy rate of 99% or more.


Q5

A: The child could be of any age (new born babies, infant, etc.). However, if the child is underage, the consent must be given by the child’s parent or legal guardian.


Q6

A: This depends on the circumstance. Please contact us for more information.



Q7

A: The requirements depend on the type of DNA test you will apply for. For appointment details, please contact us.


Q8

A: No, DNA Genes PH uses buccal/cheek swabs only.


Q9

A: Yes, the samples can be collected at home using our DNA Home Collection Kit. However, the test results for samples collected at home are not admissible to court/legal proceedings.



Q10

A: Once we have confirmed the payment and recipient’s details, we will immediately ship the DNA Home Collection Kit, and it will arrive in 2-3 business days depending on the location.


Q11

A: Technically, a paternity test can be done only with the alleged father. However, in case the alleged father is not available, we offer other relationship tests such as Grandparentage Test or Avuncular Test. Please contact us for more information regarding this.


Q12

A: We collect DNA by swabbing the inside of the participants’ cheeks. This method is very simple, painless, and convenient.



Q13

A: We suggest that all DNA samples be submitted all together to avoid delay in testing. For other circumstances, please contact us.


Q14

A: This depends on the type of DNA test you will apply for. You can contact us for further information.


Q15

A: The result will be available in 15-20 business days for Non-legal DNA test and 20-25 business days for Legal DNA test. Please note that Saturdays, Sundays, and holidays are not counted in the number of days.



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