Frequently Asked Questions

WHY DO I NEED TO TAKE DNA TEST?
Only DNA Test can give you peace of mind, solve disagreement and answer all your questions regarding parentage relationship. The main purpose of this test is to prove whether you and your child are biologically related or not. Remember, only DNA knows.

HOW CAN I RECEIVE THE RESULTS AND HOW DISCREET COULD IT BE?
Only the applicant can receive the results by pick-up, post mail or email. We will send the results to the applicant upon his request if thru email or mail.

HOW IS MY PERSONAL INFORMATION PROTECTED?
Your privacy and security is important to us. All the information of the client, especially their test results, will be strictly confidential. Also to protect confidentiality, we do not disclose any information regarding the test results over the phone. We assure you that all samples and computer systems are secured, and all samples, DNA profiles, and personal information are destroyed and will be automatically deleted in our system once the applicant/s has received the test results.

HOW ACCURATE THE RESULTS ARE?
The test results have a maximum accuracy rate of 99.9999%

HOW OLD SHOULD THE CHILD BE TO TAKE THE DNA TEST?
The child could be of any age (new born babies, infant, etc.). However, there must be consent given by the parent or legal guardian if the child is a minor.

IF THE ALLEGED FATHER IS NOT AVAILABLE, IS THERE ANY CHANCE TO HAVE A PATERNITY TEST WITHOUT HIM?
Yes, but we will require the grandparents or siblings of the alleged father to participate in the DNA Testing. For more information, please contact us.

IS THE MOTHER’S PARTICIPATION IN PATERNITY TEST IS REQUIRED?
If the DNA samples didn't provide sufficient data, we will ask the mother to participate. If we collected enough DNA sample, the mother’s participation is not required.

WHAT DO I NEED TO BRING TO MY APPOINTMENT?
This depends on the kind of test you will need. For appointment details, please contact us.

IS DNA GENES PH COLLECTING BLOOD SAMPLES FOR DNA TEST?
At DNA Genes PH, we prefer the method of collecting buccal cells from the inside of a participant's cheek for DNA analysis. It is very simple, convenient and painless.

CAN THE SAMPLES BE COLLECTED AT HOME?
In a non-legal test, yes you can. However, the test results using this kind of sample cannot be used for legal purposes or in any court proceedings.

IF I ORDER A HOME DNA TEST KIT TODAY, WHEN WILL I RECEIVE IT?
Once we receive your payment, we will already ship your DNA Test Kit and you will receive it within 24 to 48 hours.

HOW TO USE THE SWAB KIT?
You can use swab-kit for a non-legal test. We will provide you instructions as to how you can perform the sample collection properly. There will be a list of procedures and guidelines provided in the swab-kit.

WHERE ARE THE SAMPLES COLLECTED?
The sample for a legal DNA test is collected by one of our staff here in our office whereas the samples for a non-legal DNA test can be collected by our staff or by the participants themselves.

DO ALL PARTICIPANTS HAVE TO SUBMIT THE SAMPLES TOGETHER?
For non-legal test, participants can provide their samples at different times and from different locations in the country. For further information, please contact us.

CAN TESTING BE PERFORMED IF ONE OF THE PARTICIPANTS RESIDES IN ANOTHER COUNTRY OR PROVINCE?
It depends on the kind of testing you will need. You can contact us for further information.

HOW LONG DOES IT TAKE TO HAVE THE RESULTS?
The release of the result will take approximately 20-25 working days for the non-legal DNA test and 25-30 working days for the legal DNA Test. However, we inform the clients if the results have been released earlier in the laboratory.

HOW DO I INTERPRET THE DNA RESULTS?
Our laboratory always achieves a 0% probability of parentage if the alleged father/mother is not the biological father/mother and a greater than 99.9% probability of parentage if the alleged father/mother is the biological father/mother.

If you need further assistance, please feel free to contact us! Our friendly customer service assistant will be happy to assist you.